Dealers and Retailers

Dealers and retailers - Helping dealerships and retailers increase their business

Nowadays, technology advancement has become the core of dealers and retail industry and effective communication using mobile messages has become the key to provide quality service to customers. It can be a SMS (short message service) or a voice/video message or in-app notification message. With 97% rate of successful acceptance and read receipt by customers, mobile message is an opportunity that no one in the industry, be it small retailer or shop in the local neighbourhood or a big dealership or showroom in the in the city, can afford to miss.

LIN’s Smart Messaging Service (SMS) enhancing customer satisfaction
Here are some of the ways dealers and retailers focussed on quality of service can use mobile messages for enhancing customer satisfaction and grow their business.

Enhance convenience and bring personalisation for customers
Mobile messages when used appropriately, can increase the level of customer satisfaction and enhance brand image of the dealer or retailer as an entity that is tech savvy and is in tune with the times. Some of the cases where dealers and retailers can utilise value from sms are listed below.

  • Order confirmation to customers when they order and make a booking.
  • Status text on the progress of service, collection, repair, order arrival etc.
  • Reminder texts to customers of their appointments.
  • Thank you voice message post shopping to demonstrate personal care.
  • Send an SMS survey to get feedback and improve service.

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Share promotional offers and deals to new customers
Customers are always happy to get a good deal. And what better than getting it short and sweet on their handheld device. Dealers and retailers can use mobile messages to market offers, discounts and run promotional campaigns to bring in more customers and increase their sales through faster clearing of stocks.

Dealers can also use geo-location technology along with customer profiling to create more targeted SMS marketing campaigns around an area where they expect to get their maximum customer base. It could be an affluent neighbourhood or a wider township around it to attract the walk-in customers.

Whatever it could be, a beautiful text beep on the mobile with an exclusive offer with big savings over the weekend can do the charm and bring in revenues for the business.

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Offer loyalty rewards and ensure repeat business
Returning customers are what any dealer or retailer wishes for. Keep in touch with your customers in the long-run so they come back. A good way to get repeat customers to buy from you is to reward them for being loyal and enhance brand loyalty. Sending a promotional offer on mobile for a discounted product and service for new year or offering extras, exchange and upgrades for loyalty points or even referral bonus can be few ways to tempt your loyal customers to come again and again to you. And all this is possible with just a short mobile message i.e. enticing enough to instigate your customers’ interests and make them your repeat customers for a long time.

LIN is a real-time contact management and unified communications platform for dealers and retailers to achieve their goals of excellent customer service and steep business growth. It helps dealers and retailers reach out to new customers, establish connection with their repeat customers and communicate with them using LIN’s Smart Messaging Service (SMS). On LIN, all the connections can keep their contact details updated and the same can be used for effective communication. Additionally, contacts can be added in bulk to LIN, without the need for any registration and can be sent promotional and marketing offers to increase sales.

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LIN’s Smart Messaging Service (SMS) is an innovative digital messaging service that is built on top of the LIN contact management system and is used for sending mobile messages including email, text messages, voice messages, video messages and in-app alerts and notification messages to customers, all from a single platform. What makes LIN SMS different from other vanilla sms services in the market is the built in intelligence to flag out inactive/DND numbers to save cost and powerful analytics to measure the success of the sms campaign.

LIN is a secure system on cloud that any dealer or retailer can on-board and start using its Smart Messaging Service instantly as an ongoing monthly subscription without worrying about long technology development times, high investment in hardware/software and ongoing maintenance. LIN comes with a user friendly admin module on web that dealer administrators and front desk staff can use with little training and is also complemented with an easy to use mobile app for floor managers, back office, support staff and even customers. Not only it adds convenience to people and increase sales but also helps dealers and retailers to further reduce their cost of messaging as in-app notification messages come FREE within the LIN4Me app.

LIN is a ready to use cost effective solution for dealers and retailers that can justify its own business case to save cost, increase revenue and enhance customer service.

To download the brochure, click LIN Helping dealerships and retailers increase their business

So try your LIN today